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Terms & Conditions & Privacy Policy

Terms and Conditions

 

Welcome to Vortech Mechanical Services Pty. Ltd. These terms and conditions outline the rules and regulations for the use of our services and website. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions.

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1. Definitions

  • "Company" refers to Vortech Mechanical Services Pty. Ltd.

  • "Customer” refers to any individual or entity using the services provided by the Company.

  • "Service" refers to the mobile mechanic services offered by the Company.

  • "Website" refers to Vortech Mechanical Services’ website, including all pages within and any services provided through it.

 

2. Service Description

The Company provides mobile mechanic services, which include but are not limited to vehicle diagnostics, repairs, maintenance, and emergency roadside assistance.

 

3. Appointment Booking

  • Customers can book appointments through the website or by contacting our customer service.

  • The Company will confirm appointment details via email, phone, or text message.

  • Appointments are subject to availability and may be rescheduled at the Company's discretion.

 

4. Payment Terms

  • Payment for services is due upon completion of the work unless otherwise agreed upon in writing.

  • The Company accepts various forms of payment, including cash, credit/debit cards, and online payments.

  • Prices for services are as quoted at the time of booking and are subject to change based on the scope of work required.

 

5. Cancellations and Rescheduling

  • Customers may cancel or reschedule appointments by giving at least 24 hours' notice.

  • The Company reserves the right to charge a cancellation fee for appointments cancelled with less than 24 hours' notice.

  • In the event of rescheduling due to unforeseen circumstances, the Company will notify the customer as soon as possible.

 

6. Customer Responsibilities

  • The Customer is responsible for providing accurate and complete information about their vehicle and the issue(s) to be addressed.

  • The Customer must ensure that the vehicle is accessible, in a safe condition and at an appropriate level of cleanliness for the mechanic to perform the service.

  • The Customer agrees to cooperate with the mechanic and follow any instructions provided.

 

7. Warranty and Liability

  • The Company provides a limited warranty on parts and labour for a specified period, as detailed in the service agreement.

  • The Company is not liable for any indirect, incidental, or consequential damages arising from the use of our services.

 

8. Privacy and Data Protection

  • The Company collects and uses personal data in accordance with our Privacy Policy.

  • By using our services, the Customer consents to the collection, use, and disclosure of their personal data as described in the Privacy Policy.

 

9. Intellectual Property

  • All content on the Website, including text, graphics, logos, and images, is the property of the Company or its licensors and is protected by copyright and other intellectual property laws.

  • Customers may not use any content from the Website without the express written consent of the Company.

 

10. Governing Law

  • These terms and conditions are governed by and construed in accordance with the laws of  Australia.

  • Any disputes arising from these terms and conditions or the use of our services will be subject to the exclusive jurisdiction of the courts of Australia.

 

11. Changes to Terms and Conditions

  • The Company reserves the right to modify these terms and conditions at any time.

  • Any changes will be effective immediately upon posting on the Website.

  • Customers are encouraged to review the terms and conditions periodically to stay informed of any updates.

 

12. Contact Information

If you have any questions or concerns about these terms and conditions, please contact us at:

 

 

By using our services, you acknowledge that you have read, understood, and agreed to be bound by these terms and conditions.

Privacy Policy
 

Introduction

Vortech Mechanical Services Pty. Ltd. ("Company”, "we”, "us", or "our") respects your privacy and is committed to protecting your personal data. This privacy policy will inform you how we handle your personal data when you visit our website or use our services and tell you about your privacy rights and how the law protects you.

1. Information We Collect

We collect different types of information about you, including:

  • Personal Identification Information: Name, address, email address, phone number, and vehicle details.

  • Payment Information: Credit/debit card information, billing address, and other financial details necessary to process your payments.

  • Technical Information: IP address, browser type, operating system, and other information collected through cookies and similar technologies.

  • Usage Data: Information about how you use our website and services.
     

2. How We Collect Your Information

We collect information in the following ways:

  • Direct Interactions: When you provide it to us directly, such as when you fill out forms on our website, book an appointment, or communicate with us.

  • Automated Technologies: Through the use of cookies, server logs, and other similar technologies as you interact with our website.

  • Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources.
     

3. How We Use Your Information

We use your personal data for the following purposes:

  • To Provide Services: To schedule and perform mobile mechanic services, process payments, and communicate with you about your service requests.

  • To Improve Our Services: To understand how our services are being used and to make improvements.

  • Marketing and Communications: To send you updates, offers, and promotional materials that may be of interest to you.

  • Legal Obligations: To comply with legal and regulatory requirements.
     

4. Sharing Your Information

We do not sell or rent your personal data. We may share your information with:

  • Service Providers: Third-party companies that help us provide and improve our services, such as payment processors, marketing agencies, and IT support.

  • Legal Obligations: Authorities or organisations when we are required to do so by law or to protect our rights and property.

  • Business Transfers: Third parties in connection with any merger, sale, or transfer of our business or assets.
     

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or destruction. However, no internet-based service can be entirely secure, and we cannot guarantee absolute security.


6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.


7. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right to Access: You have the right to request copies of your personal data.

  • Right to Rectification: You have the right to request correction of any inaccurate or incomplete data we hold about you.

  • Right to Erasure: You have the right to request deletion of your personal data under certain conditions.

  • Right to Restrict Processing: You have the right to request restriction of processing your personal data under certain conditions.

  • Right to Object to Processing: You have the right to object to the processing of your personal data under certain conditions.

  • Right to Data Portability: You have the right to request the transfer of your data to another organisation or directly to you under certain conditions.

If you wish to exercise any of these rights, please contact us using the contact details provided below.
 

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track the activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our website.
 

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of any linked sites you visit.

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10. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.
 

11. Contact Us

If you have any questions or concerns about this privacy policy or our data practices, please contact us at:

By using our services, you acknowledge that you have read, understood, and agreed to this privacy policy.

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